How can we help?

Email and we will get back to you.

Frequently asked questions

The app cannot find my TV

Check that your phone and TV are on the same Wi-Fi network — a guest network or a separate 5 GHz SSID will not work. The TV must also be on or in standby. If your router has "client isolation" or "AP isolation" enabled, it blocks devices from seeing each other and the scan will find nothing.

Nothing happens when I press a key

The first time the app connects, your TV shows an Allow prompt that must be accepted with the physical remote. Until it is accepted, the TV ignores the keys. If you accidentally chose Deny, clear the app from the TV's Device Connection Manager and try again.

Can it turn my TV on?

Only if the TV is in standby. A TV that is fully powered off cannot be reached over Wi-Fi at all, so no app can wake it that way.

Which TVs are supported?

Samsung smart TVs running Tizen, from 2016 onwards. Older Samsung sets use a different protocol that the app does not speak.

An app shortcut does nothing

Some TV models will not tell the app which apps they have installed. On those the app falls back to a list of common ones and checks each against your TV, but a rare app can still be missed. Let us know which TV model and which app, and we will add it.

What data do you collect?

Anonymous usage analytics only — never your TV's name, address, or anything about what you watch. See the privacy policy.